Advances in Speech Recognition Mobile Environments, Call Centers and Clinics /

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Neustein, Amy (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Boston, MA : Springer US : Imprint: Springer, 2010.
• Θέματα: Engineering.; User interfaces (Computer systems).; Computational linguistics.; Signal, Image and Speech Processing.; Language Translation and Linguistics.; User Interfaces and Human Computer Interaction.

Advances in Speech Recognition provides a forum for today’s speech technology industry leaders – drawn from private enterprise and from academic institutions all over the world – to discuss the challenges, advances and aspirations of voice technology, which has become part of the working machinery o...

Πίνακας περιεχομένων:

• Mobile Environments
• “Life on-the-Go”: The Role of Speech Technology in Mobile Applications
• “Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem
• “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User
• “Your Word is my Command”: Google Search by Voice: A Case Study
• “Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments
• Call Centers
• “It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity
• “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
• “Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center
• “For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers
• “The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent
• Clinics
• Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients
• “Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military
• “You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery
• “Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry.