The Science of Service Systems

• Corporate Author: SpringerLink (Online service)
• Other Authors: Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US : Imprint: Springer, 2011.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and imple...