The Science of Service Systems

• Corporate Author: SpringerLink (Online service)
• Other Authors: Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US : Imprint: Springer, 2011.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and imple...

Table of Contents:

• Introduction of the Science of Service Systems
• Embedding the new Discipline of Service Science
• Key dimensions of Service systems in Value-Creating Networks
• Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions
• Flexible Service Systems
• Semantics for Smart Services
• Designing Auctions for Coordination in Service Networks
• Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion
• Onto-ServSys:  a Service System Ontology
• A Framework that Situates Technology Research within the Field of Service Science
• Customer-Driven Value Co-Creation in Service Networks
• Towards Service System Governance – Leveraging Service System Grammar to Empower Value Co-Creation
• Service Science – The Opportunity to Re-think What We Know About Service Design
• Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia-Company Collaboration
• An Engineering Perspective on Service Science
• Service Systems in Changing Paradigms: An Inquiry through the Systems Sciences
• Service Customization Research: A Review and Future Directions
• Service and Science.