Service Design and Delivery

• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Άλλοι συγγραφείς: Macintyre, Mairi (Επιμελητής έκδοσης), Parry, Glenn (Επιμελητής έκδοσης), Angelis, Jannis (Επιμελητής έκδοσης)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Boston, MA : Springer US, 2011.
• Σειρά: Service Science: Research and Innovations in the Service Economy,
• Θέματα: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...