Service Design and Delivery

• Corporate Author: SpringerLink (Online service)
• Other Authors: Macintyre, Mairi (Editor), Parry, Glenn (Editor), Angelis, Jannis (Editor)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2011.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Computer science.; Management.; Operations research.; Decision making.; Information technology.; Business > Data processing.; Management information systems.; Computer Science.; Management of Computing and Information Systems.; Operation Research/Decision Theory.; IT in Business.

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explor...