Doing Design Ethnography

• Main Authors: Crabtree, Andrew (Author), Rouncefield, Mark (Author), Tolmie, Peter (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: London : Springer London, 2012.
• Series: Human–Computer Interaction Series,
• Subjects: Computer science.; Software engineering.; User interfaces (Computer systems).; Sociology.; Computer Science.; User Interfaces and Human Computer Interaction.; Software Engineering/Programming and Operating Systems.; Sociology, general.

Ethnographic approaches associated with social and cultural anthropology are common currency in systems design. They are employed in academic and industrial research labs, consultancy firms, IT companies and design houses to understand user requirements, to develop design ideas, and to evaluate comp...

Table of Contents:

• Précis
• Ethnography and Systems Design
• Our Kind of Sociology
• Finding the Animal in the Foliage
• Dispensing with Method
• Doing Fieldwork
• Analysing the Ethnographic Record
• Informing Design
• Some Common Misunderstandings, Objections and Complaints
• Design Ethnography in a Nutshell.