Emotional Engineering vol. 2

• Corporate Author: SpringerLink (Online service)
• Other Authors: Fukuda, Shuichi (Editor)
• Format: Electronic eBook
• Language: English
• Published: London : Springer London : Imprint: Springer, 2013.
• Subjects: Engineering.; Graphic design.; Engineering design.; Engineering economics.; Engineering economy.; Engineering Design.; Engineering Economics, Organization, Logistics, Marketing.; Interaction Design.

In an age of increasing complexity, diversification and change, customers expect services that cater to their needs and to their tastes. Emotional Engineering vol 2. describes how their expectations can be satisfied and managed throughout the product life cycle, if producers focus their attention mo...