APA (7th ed.) Citation

SpringerLink (Online service), Macaulay, L. A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L., & Theodoulidis, B. (2012). Case Studies in Service Innovation. Springer New York : Imprint: Springer.

Chicago Style (17th ed.) Citation

SpringerLink (Online service), Linda A. Macaulay, Ian Miles, Jennifer Wilby, Yin Leng Tan, Liping Zhao, and Babis Theodoulidis. Case Studies in Service Innovation. New York, NY: Springer New York : Imprint: Springer, 2012.

MLA (8th ed.) Citation

SpringerLink (Online service), et al. Case Studies in Service Innovation. Springer New York : Imprint: Springer, 2012.