Information Theory and Best Practices in the IT Industry
The importance of benchmarking in the service sector is well recognized as it helps in continuous improvement in products and work processes. Through benchmarking, companies have strived to implement best practices in order to remain competitive in the product- market in which they operate. However...
Κύριος συγγραφέας: | |
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Boston, MA :
Springer US,
2012.
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Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Introduction
- Literature Review
- Researchable Objectives, Hypotheses and Methodology
- Benchmarking Practices - Analysis and Assessment
- Testing of Hypotheses Validations Through Cases
- Case Studies
- Conclusions. Appendix I - Questionnaire
- Appendix II - Data Collected from Internal Benchmarking.