Information Theory and Best Practices in the IT Industry

• Main Author: Mohapatra, Sanjay (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Boston, MA : Springer US, 2012.
• Subjects: Business.; Management.; Industrial management.; Information technology.; Business > Data processing.; Data structures (Computer science).; Business and Management.; IT in Business.; Data Structures, Cryptology and Information Theory.; Innovation/Technology Management.

The importance of benchmarking in the service sector is well recognized as it helps in continuous improvement in products and work processes. Through benchmarking, companies have strived to implement best practices in order to remain competitive in the product- market in which they operate. However...

Table of Contents:

• Introduction
• Literature Review
• Researchable Objectives, Hypotheses and Methodology
• Benchmarking Practices - Analysis and Assessment
• Testing of Hypotheses Validations Through Cases
• Case Studies
• Conclusions. Appendix I - Questionnaire
• Appendix II - Data Collected from Internal Benchmarking.