ITIL® 2011 At a Glance

• Main Author: Long, John O. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: New York, NY : Springer New York : Imprint: Springer, 2012.
• Series: SpringerBriefs in Computer Science,
• Subjects: Computer science.; Management.; Industrial management.; Computers.; Management information systems.; Computer Science.; Models and Principles.; Management of Computing and Information Systems.; Innovation/Technology Management.

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide ar...

Table of Contents:

• Introduction
• List of ITIL Processes
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement.