Become ITIL Foundation Certified in 7 Days Learning ITIL Made Simple with Real-life Examples /

• Main Author: Krishna Kaiser, Abhinav (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berkeley, CA : Apress : Imprint: Apress, 2017.
• Subjects: Computer science.; Computer hardware.; Computer communication systems.; Architecture, Computer.; Operating systems (Computers).; Computer security.; Application software.; Computer Science.; Computer Applications.; Computer Hardware.; Computer Communication Networks.; Computer System Implementation.; Operating Systems.; Systems and Data Security.

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample qu...

Table of Contents:

• Chapter 1: Service Management as a Practice
• Chapter 2: ITIL Service Lifecycle
• Chapter 3: Generic Concepts of ITIL and IT Service Management. Chapter 4: Service Strategy
• Chapter 5: Service Design
• Chapter 6: Service Transition
• Chapter 7: Service Operations
• Chapter 8: Continual Service Improvement
• Chapter 9: ITIL Foundation Exam Tips and FAQs.