Spinning Up ServiceNow IT Service Managers' Guide to Successful User Adoption /

• Main Author: Kahlout, Gabriele (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Berkeley, CA : Apress : Imprint: Apress, 2017.
• Subjects: Business.; Management information systems.; Special purpose computers.; Business and Management.; Business IT Infrastructure.; Special Purpose and Application-Based Systems.

This book teaches IT service managers how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating their organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeer...