Warranty Management and Product Manufacture

• Main Authors: Murthy, D.N. Prabhakar (Author), Blischke, Wallace R. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: London : Springer London, 2006.
• Series: Springer Series in Reliability Engineering,
• Subjects: Engineering.; Marketing.; Production management.; Complexity, Computational.; Engineering design.; Engineering economics.; Engineering economy.; Quality control.; Reliability.; Industrial safety.; Engineering Design.; Operations Management.; Quality Control, Reliability, Safety and Risk.; Engineering Economics, Organization, Logistics, Marketing.; Complexity.

Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product fa...

Table of Contents:

• and Overview
• Products and Product Quality
• Product Warranty
• Warranty Management
• Systems Approach to Warranty Management
• The Role and Use of Data in Warranty Management
• Warranty Cost Analysis
• Warranty Considerations in Product Design and Development
• Implications of Warranty on Production Decisions
• The Role of Warranty in Marketing
• Warranty Logistics
• Reliability Improvement Warranties
• Financial, Societal, and LegalAspects of Warranty
• Warranty Management Systems
• Conclusion.