Self-Service in the Internet Age Expectations and Experiences /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Sudweeks, Fay (Editor), Romm Livermore, Celia (Editor), Oliver, David (Editor)
• Format: Electronic eBook
• Language: English
• Published: London : Springer London, 2009.
• Series: Computer Supported Cooperative Work,
• Subjects: Computer science.; Computers and civilization.; Computer Science.; Information Systems Applications (incl. Internet).; Computers and Society.

The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of...