Service Design and Service Thinking in Healthcare and Hospital Management Theory, Concepts, Practice /
This book examines the nature of service design and service thinking in healthcare and hospital management. By adopting both a service-based provider perspective and a consumer-oriented perspective, the book highlights various healthcare services, methods and tools that are desirable for customers a...
| Συγγραφή απο Οργανισμό/Αρχή: | |
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| Άλλοι συγγραφείς: | , |
| Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Cham :
Springer International Publishing : Imprint: Springer,
2019.
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| Έκδοση: | 1st ed. 2019. |
| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Preface
- Service Design as a Transformational Driver Toward Person-centered Care in Healthcare (Lisa Malmberg, Vanessa Rodrigues, Linda Lännerström, Katarina Wetter-Edman, Josina Vink, Stefan Holmlid)
- Changing the Rules of the Game in Healthcare Through Service Design (Josina Vink, Maíra Prestes Joly, Katarina Wetter-Edman, Bård Tronvoll, Bo Edvardsson)
- Using Small-Step Service Design Thinking to Create and Implement Services that Improve Patient Care (Brenda Gleason, Jennifer Bohn)
- Service Innovation by Patient-Centric Innovation Processes (Christophe Vetterli, Corinne Scherrer)
- Service Design During the Later Development Phases: Introducing a Service Design Roadmapping Approach (Frida Almqvist)
- Innovation in Service Design Thinking (Lesley A. Clack, Rachel L. Ellison)
- The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare (Karianne Rygh, Simon Clatworthy)
- Investigating the 'In-betweeness' of Service Design Practitioners in Healthcare (Jonathan Romm, Josina Vink)
- Service Design Empowering Innovative Communities Within Healthcare (Stuart G. Bailey, Karen L. Bell, Hans Hartung)
- A Design Perspective on Future Healthcare Services for the Home Environment (Geke D. S. Ludden, Anna Vallgårda)
- Co-creative Service Design in Municipal Health Services: Reflections and Lessons Learned from a Design Education Perspective (Marikken Høiseth)
- Evaluating Co-Production in Mental Health Services as a Support for Co-Design Activities (Francesca Foglieni, Federica Segato, Daniela Sangiorgi, Marta Carrera)
- Strategic Design Abilities for Integrated Care Innovation (Rafael Canales Durón, Lianne Simonse, Maaike Kleinsmann)
- Designing the Function of Health Technology Assessment as a Support for Hospital Management (Gabriele Palozzi, Camilla Falivena, Antonio Chirico)
- It Takes More than A Village-Leveraging Globalized Information, Knowledge and Resources to Design Services Tailored to an Accountable Health Community for Mental Health (Patricia Alafaireet, Howard Houghton)
- Redefining Touchpoints: An Integrated Approach for Implementing Omnichannel Service Concepts (Juha Kronqvist, Teemu Leinonen)
- Mapping an Ambient Assisted Living Service as a Seamful Cross-channel Ecosystem (Bertil Lindenfalk, Andrea Resmini)
- 4D Wireframing as a Tool for Integrating Digital with Physical Touchpoints for an Elevated Patient Experience (Florian Vollmer)
- Managing Complex Patient Journeys in Healthcare (Ragnhild Halvorsrud, Annette Lund Lillegaard, Mette Røhne and Andreas Momme Jensen)
- Design for Social Innovation as Designing for Service: The Case of Active Aging in Brazil (Carla Cipolla, Maíra Prestes Joly, Beatriz Watanabe, Fernanda Benevides Zanela, Márcia Fernandes Tavares)
- Service Design Methods: Knowledge Co-production in Health and Social Care (Alison Prendiville)
- Why Hospitals Need Service Design (Kristine Rise Fry)
- Neonatal Care Unit: Special Care for Babies (Moema Loures)
- Alarm in the ICU! Envisioning Patient Monitoring and Alarm Management in Future Intensive Care Units (Elif Özcan, Dilip Birdja, Lianne Simonse, Ard Struijs)
- Patient Self-service Paradigms in Hospital and Healthcare Service Design Settings (Jenny Darzentas, Helen Petrie)
- Flying Drones to Exchange Lab Samples: Service Innovation by the Swiss Multisite Hospital EOC (Federico Umberto Mion)
- Service Designing a New Hospital for the Lapland Hospital District (Satu Miettinen, Mira Alhonsuo)
- Health Services Design Based on Innovations in Two Hospitals in Mexico (Leonel Corona-Treviño, Constanza Márquez-Aguilar, Eva Tecuanhuey-Sandoval)
- Dealing with Different Cultures: Overcoming Challenges of Service Design in a Multicultural World (Neena Gupta-Biener, Sanjeev Kanoria, Karin Messer-Misak).
