Designing Performance Measurement Systems Theory and Practice of Key Performance Indicators /

• Main Authors: Franceschini, Fiorenzo (Author, http://id.loc.gov/vocabulary/relators/aut), Galetto, Maurizio (http://id.loc.gov/vocabulary/relators/aut), Maisano, Domenico (http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
• Edition: 1st ed. 2019.
• Series: Management for Professionals,
• Subjects: Organization.; Planning.; Leadership.; Personnel management.; Market research.; Business Strategy/Leadership.; Human Resource Management.; Market Research/Competitive Intelligence.

Given our rapidly changing world, companies are virtually forced to engage in continuous performance monitoring. Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effec...

Table of Contents:

• Quality Management and Process Indicators
• Use and Abuse of Indicators
• From Measurement Theory to Indicator Theory
• Properties of Indicators
• Designing a Performance Measurement System. .