APA (7th ed.) Citation

Muñoz-Seca, B., & Muñoz-Seca, B. (2019). How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems (1st ed. 2019.). Springer International Publishing : Imprint: Palgrave Macmillan. https://doi.org/10.1007/978-3-030-14088-5

Chicago Style (17th ed.) Citation

Muñoz-Seca, Beatriz, and Beatriz Muñoz-Seca. How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems. 1st ed. 2019. Cham: Springer International Publishing : Imprint: Palgrave Macmillan, 2019. https://doi.org/10.1007/978-3-030-14088-5.

MLA (8th ed.) Citation

Muñoz-Seca, Beatriz, and Beatriz Muñoz-Seca. How to Get Things Right: A Guide to Finding and Fixing Service Delivery Problems. 1st ed. 2019. Springer International Publishing : Imprint: Palgrave Macmillan, 2019. https://doi.org/10.1007/978-3-030-14088-5.