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02339nam a22005175i 4500 |
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978-3-319-00897-4 |
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DE-He213 |
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20151204171049.0 |
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cr nn 008mamaa |
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140802s2015 gw | s |||| 0|eng d |
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|a 9783319008974
|9 978-3-319-00897-4
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7 |
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|a 10.1007/978-3-319-00897-4
|2 doi
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|d GrThAP
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|a TK5102.9
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|a COM073000
|2 bisacsh
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|a 621.382
|2 23
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|a Kopparapu, Sunil Kumar.
|e author.
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|a Non-Linguistic Analysis of Call Center Conversations
|h [electronic resource] /
|c by Sunil Kumar Kopparapu.
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| 264 |
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2015.
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| 300 |
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|a XII, 83 p. 47 illus., 26 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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| 347 |
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|a text file
|b PDF
|2 rda
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| 490 |
1 |
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|a SpringerBriefs in Electrical and Computer Engineering,
|x 2191-8112
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|a Overview -- Voice Analytics Process -- Call Center Linguistic Analytics -- Non-linguistic Speech Processing -- Case Study.-Conclusions.
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|a The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.
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|a Engineering.
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| 650 |
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|a Computational linguistics.
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| 650 |
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|a Linguistics.
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4 |
|a Engineering.
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| 650 |
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|a Signal, Image and Speech Processing.
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| 650 |
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4 |
|a Language Translation and Linguistics.
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| 650 |
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4 |
|a Linguistics, general.
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| 710 |
2 |
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|a SpringerLink (Online service)
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| 773 |
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|t Springer eBooks
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| 776 |
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8 |
|i Printed edition:
|z 9783319008967
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| 830 |
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|a SpringerBriefs in Electrical and Computer Engineering,
|x 2191-8112
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| 856 |
4 |
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|u http://dx.doi.org/10.1007/978-3-319-00897-4
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-ENG
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| 950 |
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|a Engineering (Springer-11647)
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