Non-Linguistic Analysis of Call Center Conversations

• Κύριος συγγραφέας: Kopparapu, Sunil Kumar (Συγγραφέας)
• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Springer, 2015.
• Σειρά: SpringerBriefs in Electrical and Computer Engineering,
• Θέματα: Engineering.; Computational linguistics.; Linguistics.; Signal, Image and Speech Processing.; Language Translation and Linguistics.; Linguistics, general.

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analy...

Πίνακας περιεχομένων:

• Overview
• Voice Analytics Process
• Call Center Linguistic Analytics
• Non-linguistic Speech Processing
• Case Study.-Conclusions.