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03197nam a22005415i 4500 |
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978-3-319-03710-3 |
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20151204142344.0 |
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|a 9783319037103
|9 978-3-319-03710-3
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|a 10.1007/978-3-319-03710-3
|2 doi
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|a 658.56
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|a González-Prida Díaz, Vicente.
|e author.
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|a After–sales Service of Engineering Industrial Assets
|h [electronic resource] :
|b A Reference Framework for Warranty Management /
|c by Vicente González-Prida Díaz, Adolfo Crespo Márquez.
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2014.
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| 300 |
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|a XXII, 318 p. 106 illus., 4 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a text file
|b PDF
|2 rda
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|a 1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
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| 520 |
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|a This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
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|a Engineering.
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|a Management.
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| 650 |
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|a Industrial management.
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| 650 |
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|a Engineering economics.
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| 650 |
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|a Engineering economy.
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|a Quality control.
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|a Reliability.
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|a Industrial safety.
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| 650 |
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4 |
|a Engineering.
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| 650 |
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|a Quality Control, Reliability, Safety and Risk.
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| 650 |
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|a Engineering Economics, Organization, Logistics, Marketing.
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| 650 |
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4 |
|a Innovation/Technology Management.
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| 700 |
1 |
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|a Crespo Márquez, Adolfo.
|e author.
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| 710 |
2 |
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|a SpringerLink (Online service)
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| 773 |
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|t Springer eBooks
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| 776 |
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|i Printed edition:
|z 9783319037097
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| 856 |
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|u http://dx.doi.org/10.1007/978-3-319-03710-3
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-ENG
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| 950 |
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|a Engineering (Springer-11647)
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