After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management /

• Main Authors: González-Prida Díaz, Vicente (Author), Crespo Márquez, Adolfo (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2014.
• Subjects: Engineering.; Management.; Industrial management.; Engineering economics.; Engineering economy.; Quality control.; Reliability.; Industrial safety.; Quality Control, Reliability, Safety and Risk.; Engineering Economics, Organization, Logistics, Marketing.; Innovation/Technology Management.

This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and supp...

Table of Contents:

• 1. Introduction
• 2. Current Issues in Warranty Management
• 3. A Reference Framework for Warranty Management
• 4. Development of the Framework Stages
• 5. Extensions to the Framework
• 6. Results and Conclusions.