Exploring Services Science 5th International Conference, IESS 2014, Geneva, Switzerland, February 5-7, 2014. Proceedings /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Snene, Mehdi (Editor), Leonard, Michel (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2014.
• Series: Lecture Notes in Business Information Processing, 169
• Subjects: Business.; Information technology.; Business > Data processing.; Software engineering.; Application software.; Business and Management.; IT in Business.; Information Systems Applications (incl. Internet).; Software Engineering.; Computer Appl. in Administrative Data Processing.

Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. This book contains the refereed proceedin...

Table of Contents:

• Some Aspects Concerning a Generic Service Process Model Building
• Building an Extended Ontological Perspective on Service Science
• How Open Data Are Turned into Services?
• A Classification Framework of Value Co-creation in Electronic and Mobile Services
• Transition and Delivery Challenges of Retained Organizations in IT Outsourcing
• Servitization – Its Raise through Information and Communication Technologies
• Introducing Service-oriented Organizational Structure for Capability Sourcing
• Why Is Aligning Economic- and IT Services So Difficult?
• Towards the Consideration of Performance Risks for the Design of Service Offers
• Developing Municipal e-Government in Italy: The City of Alfa Case.