Driving Service Productivity Value-Creation Through Innovation /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Bessant, John (Editor), Lehmann, Claudia (Editor), Moeslein, Kathrin M. (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2014.
• Series: Management for Professionals,
• Subjects: Business.; Management.; Industrial management.; Information technology.; Business > Data processing.; Service industries.; Business and Management.; Services.; IT in Business.; Innovation/Technology Management.

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “productive”, but it is far less clear what this exactly means. In this book, we invite you on a journey t...

Table of Contents:

• Part I: Introduction
• Part II: Perspectives
• Part III: Cases
• Part IV: Future.