Action-Based Quality Management Strategy and Tools for Continuous Improvement /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Peris-Ortiz, Marta (Editor), Álvarez-García, José (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2014.
• Subjects: Business.; Leadership.; Management.; Industrial management.; Production management.; Business and Management.; Business Strategy/Leadership.; Operations Management.; Innovation/Technology Management.

Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essenti...

Table of Contents:

• Ch 1 Quality Management and Performance in the Hospitality Sector
• Ch 2 TQM as an Action-Based Management Philosophy
• Ch 3 An Application of SERVQUAL Model in Terms of Chaves
• Ch 4 Management by Process
• Ch 5 Eco-Management and Audit Scheme
• Ch 6 The Use of Information on Quality Related Costs in Portuguese Companies
• Ch 7 Process Approach, Quality Management and Key Business Results
• Ch 8 Quality Management Systems and the use of High Involvement Human Resource Management Practice
• Ch 9 Implementing Multiple Management Systems
• Ch 10 Interdependence and Relationship of the Principles and Practices in Total Quality Management
• Ch 11 Student Perception of Quality in Higher Education Institutions
• Ch 12 A New Methodology Based on Genetic Algorithms to Increase Quality and Performance in Currency Markets.