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02857nam a22005055i 4500 |
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978-3-319-13887-9 |
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DE-He213 |
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20160305112325.0 |
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cr nn 008mamaa |
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160303s2016 gw | s |||| 0|eng d |
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|a 9783319138879
|9 978-3-319-13887-9
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|a 10.1007/978-3-319-13887-9
|2 doi
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|d GrThAP
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|a RA5
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|a MBPM
|2 bicssc
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|a MED002000
|2 bisacsh
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|a MED043000
|2 bisacsh
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|a 353.6
|2 23
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|a Campiolo, Márcia R. F.
|e author.
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|a Medical Office Management
|h [electronic resource] :
|b Developing and Managing Systems with High Quality Customer Service /
|c by Márcia R. F. Campiolo.
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|a 1st ed. 2016.
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2016.
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| 300 |
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|a XVI, 163 p. 17 illus., 1 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a text file
|b PDF
|2 rda
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|a Chapter 1 Introduction -- Chapter 2 The World Today—Understanding how the client Arrived to the Current Profile -- Chapter 3 The Doctor’s Office Clients -- Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.—Chapter 5 Selecting New Members for the Clinic’s Staff: The Search for New Talents -- Chapter 6 The Preparation of the Clinic’s Staff -- Chapter 7 Basic Areas of Customer Service in Medical Clinics -- Chapter 8 The Process of Communicating with the Client -- Chapter 9 Managing the Client’s Time Perception -- Chapter 10 Pearls of Wisdom in Customer Service—Real-Life Stories.
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|a The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical doctor’s success in personal career, serving as a foundation for professional growth. In last instance, Medical Office Management is intended to be a practical manual for easy day to day application in medical clinics.
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| 650 |
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|a Medicine.
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| 650 |
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|a Business.
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| 650 |
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0 |
|a Management science.
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| 650 |
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|a Health administration.
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| 650 |
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|a Supervision.
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| 650 |
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|a Counseling.
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| 650 |
1 |
4 |
|a Medicine & Public Health.
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| 650 |
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4 |
|a Health Administration.
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| 650 |
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4 |
|a Business and Management, general.
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| 650 |
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|a Consulting - Supervision - Coaching.
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| 710 |
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|a SpringerLink (Online service)
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| 773 |
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|t Springer eBooks
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| 776 |
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|i Printed edition:
|z 9783319138862
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| 856 |
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|u http://dx.doi.org/10.1007/978-3-319-13887-9
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-SME
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| 950 |
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|a Medicine (Springer-11650)
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