Medical Office Management Developing and Managing Systems with High Quality Customer Service /

• Main Author: Campiolo, Márcia R. F. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2016.
• Edition: 1st ed. 2016.
• Subjects: Medicine.; Business.; Management science.; Health administration.; Supervision.; Counseling.; Medicine & Public Health.; Health Administration.; Business and Management, general.; Consulting - Supervision - Coaching.

The present book aims to assist and guide medical doctors in any specialty to manage his/her own clinic or office, allowing a higher and better development of its team/staff and providing tools for a high quality service to patients and customers. It is devoted to be the background for any medical d...

Table of Contents:

• Chapter 1 Introduction
• Chapter 2 The World Today—Understanding how the client Arrived to the Current Profile
• Chapter 3 The Doctor’s Office Clients
• Chapter 4 Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship.—Chapter 5 Selecting New Members for the Clinic’s Staff: The Search for New Talents
• Chapter 6 The Preparation of the Clinic’s Staff
• Chapter 7 Basic Areas of Customer Service in Medical Clinics
• Chapter 8 The Process of Communicating with the Client
• Chapter 9 Managing the Client’s Time Perception
• Chapter 10 Pearls of Wisdom in Customer Service—Real-Life Stories.