Παραπομπή σε μορφή APA (7η εκδ.)

Garding, S., & Bruns, A. (2015). Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Springer International Publishing : Imprint: Springer.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Garding, Stefan, και Andrea Bruns. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Cham: Springer International Publishing : Imprint: Springer, 2015.

Παραπομπή σε μορφή MLA (8th εκδ.)

Garding, Stefan, και Andrea Bruns. Complaint Management and Channel Choice: An Analysis of Customer Perceptions. Springer International Publishing : Imprint: Springer, 2015.