Fundamentals of Service Systems

• Corporate Author: SpringerLink (Online service)
• Other Authors: Cardoso, Jorge (Editor), Fromm, Hansjörg (Editor), Nickel, Stefan (Editor), Satzger, Gerhard (Editor), Studer, Rudi (Editor), Weinhardt, Christof (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2015.
• Edition: 1st ed. 2015.
• Series: Service Science: Research and Innovations in the Service Economy,
• Subjects: Computer science.; Management.; Industrial management.; Management information systems.; Computer Science.; Information Systems Applications (incl. Internet).; Management of Computing and Information Systems.; Innovation/Technology Management.

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this...

Table of Contents:

• Foundations
• Electronic Services
• Service Innovation
• Service Design
• Service Semantics
• Service Analytics
• Service Optimization
• Service Co-Creation
• Service Markets
• Service Research.