Conflict Management

• Main Author: Proksch, Stephan (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2016.
• Series: Management for Professionals,
• Subjects: Business.; Personnel management.; Economic sociology.; Industrial psychology.; Business and Management.; Human Resource Management.; Industrial, Organisational and Economic Psychology.; Organizational Studies, Economic Sociology.

This book draws on a wide range of practical examples to describe how conflicts within organisations are traditionally managed and the complementary conflict management methods that can be employed. Stephan Proksch clearly explains these innovative methods and their potential applications. The centr...

Table of Contents:

• Recognising and Resolving Conflicts
• Traditional Methods of Conflict Management
• Complementary Methods of Conflict Management
• Mediation
• Mediation Techniques
• Questioning Techniques
• Conflict Prevention
• Setting up an Internal Company Conflict Management System
• Establishment of Mediation Facilities within an Enterprise: Two Case Studies
• Check Lists, Mediation Agreement, Codes of Conduct.