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03786nam a22005655i 4500 |
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|a 9783319419473
|9 978-3-319-41947-3
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|a 10.1007/978-3-319-41947-3
|2 doi
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|a Advances in The Human Side of Service Engineering
|h [electronic resource] :
|b Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA /
|c edited by Tareq Z. Ahram, Waldemar Karwowski.
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2017.
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|a XII, 364 p. 114 illus., 76 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
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|a text file
|b PDF
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|a Advances in Intelligent Systems and Computing,
|x 2194-5357 ;
|v 494
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|a People-Centered Service Systems -- Cognitive Workload to Performance During Human-Computer Interactions -- Data-Driven Services in Omni-Channel Customer Relations -- Multi-Sided Measurement of Service System -- Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services -- Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. .
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|a This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.
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|a Engineering.
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|a Operations research.
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|a Decision making.
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| 650 |
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|a User interfaces (Computer systems).
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|a Computational intelligence.
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|a Engineering economics.
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|a Engineering economy.
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|a Economic sociology.
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|a Engineering.
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|a Computational Intelligence.
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|a Engineering Economics, Organization, Logistics, Marketing.
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| 650 |
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|a Organizational Studies, Economic Sociology.
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| 650 |
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|a Operation Research/Decision Theory.
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| 650 |
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|a User Interfaces and Human Computer Interaction.
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| 700 |
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|a Ahram, Tareq Z.
|e editor.
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| 700 |
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|a Karwowski, Waldemar.
|e editor.
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| 710 |
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|a SpringerLink (Online service)
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|t Springer eBooks
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| 776 |
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|i Printed edition:
|z 9783319419466
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| 830 |
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|a Advances in Intelligent Systems and Computing,
|x 2194-5357 ;
|v 494
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| 856 |
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|u http://dx.doi.org/10.1007/978-3-319-41947-3
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-ENG
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| 950 |
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|a Engineering (Springer-11647)
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