Advances in The Human Side of Service Engineering Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Ahram, Tareq Z. (Editor), Karwowski, Waldemar (Editor)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2017.
• Series: Advances in Intelligent Systems and Computing, 494
• Subjects: Engineering.; Operations research.; Decision making.; User interfaces (Computer systems).; Computational intelligence.; Engineering economics.; Engineering economy.; Economic sociology.; Computational Intelligence.; Engineering Economics, Organization, Logistics, Marketing.; Organizational Studies, Economic Sociology.; Operation Research/Decision Theory.; User Interfaces and Human Computer Interaction.

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opin...

Table of Contents:

• People-Centered Service Systems
• Cognitive Workload to Performance During Human-Computer Interactions
• Data-Driven Services in Omni-Channel Customer Relations
• Multi-Sided Measurement of Service System
• Evaluation of Services: Methods, Tools and Approaches to Enhance Quality and Operational Sustainability of Services
• Centrality of Human-Side in Services: The Interface of Disruptive Technological Innovations and Consumer Face. .