Electronic Word of Mouth (eWOM) in the Marketing Context A State of the Art Analysis and Future Directions /
This SpringerBrief offers a state of the art analysis of electronic word-of-mouth (eWOM) communications and its role in marketing. The book begins with an overview of traditional word-of-mouth (WOM) and its evolution to eWOM. It discusses the differences between traditional and online WOM. The book...
Κύριοι συγγραφείς: | , , , |
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Συγγραφή απο Οργανισμό/Αρχή: | |
Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
Γλώσσα: | English |
Έκδοση: |
Cham :
Springer International Publishing : Imprint: Springer,
2017.
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Σειρά: | SpringerBriefs in Business,
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Θέματα: | |
Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- Chapter 1 Introduction
- Chapter 2 Traditional Word-of-Mouth (WOM)
- Chapter 3 Electronic Word-of-Mouth (eWOM)
- Chapter 4 Engaging in eWOM
- Chapter 5 Persuasiveness of eWOM Communications
- Chapter 6 Impact of eWOM
- Chapter 7 Managing eWOM. Chapter 8 Conclusion. .