Zero Outage Putting ICT Quality First in the Digital Era /

• Main Authors: Kasulke, Stephan (Author), Bensch, Jasmin (Author)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2017.
• Series: Management for Professionals,
• Subjects: Business.; Management information systems.; Industrial management.; Business and Management.; Business Process Management.; Information Systems Applications (incl. Internet).; Business IT Infrastructure.

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to e...

Table of Contents:

• Introduction - Zero Outage as a Guiding Principle for IT
• Different Perspectives on Quality
• ISO, ITIL & Co - A Baseline and Orientation How To
• Focus on Quality - Trends and Realities of Business
• Building a Solid Foundation: The Four Comerstones of Quality Management
• Quality in the Organization: From Individual Functions to a Zero Outage Organization
• Operational Quality: Zero Outage Ensures Reliability and Sustainability
• The Zero Outage Quality Roadmap: Ensuring Quality Step by Step
• Quality in Projects: Achieving Success through Standards and Transparency
• From Customer Perspective to Customer Satisfaction
• The Challenge of Statutory Regulations
• Ensuring Maximum Security
• Business Continuity Management: Managing Crises Successfully
• Partners and Supplier Management: Achieving Success Together
• Initiating and Growing a Zero Outage Culture
• Summary. .