APA (7th ed.) Citation

Muñoz-Seca, B. (2017). How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy. Springer International Publishing : Imprint: Palgrave Macmillan.

Chicago Style (17th ed.) Citation

Muñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. Cham: Springer International Publishing : Imprint: Palgrave Macmillan, 2017.

MLA (8th ed.) Citation

Muñoz-Seca, Beatriz. How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy. Springer International Publishing : Imprint: Palgrave Macmillan, 2017.