Improving Service Level Engineering An Intuitionistic Fuzzy Approach /

• Main Author: Schütze, Roland (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: Fuzzy Management Methods,
• Subjects: Information technology.; Business-Data processing.; Management information systems.; Computer science.; Computer science-Mathematics.; IT in Business.; Management of Computing and Information Systems.; Math Applications in Computer Science.
• Physical Description: XXV, 195 p. 71 illus., 64 illus. in color. online resource.
• ISBN: 9783319597164
• ISSN: 2196-4130
• DOI: 10.1007/978-3-319-59716-4

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.