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03013nam a2200553 4500 |
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978-3-319-59716-4 |
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DE-He213 |
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20191220130822.0 |
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170720s2018 gw | s |||| 0|eng d |
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|a 9783319597164
|9 978-3-319-59716-4
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|a 10.1007/978-3-319-59716-4
|2 doi
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|a Schütze, Roland.
|e author.
|4 aut
|4 http://id.loc.gov/vocabulary/relators/aut
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|a Improving Service Level Engineering
|h [electronic resource] :
|b An Intuitionistic Fuzzy Approach /
|c by Roland Schütze.
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| 250 |
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|a 1st ed. 2018.
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| 264 |
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2018.
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| 300 |
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|a XXV, 195 p. 71 illus., 64 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
|2 rdacarrier
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|a text file
|b PDF
|2 rda
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|a Fuzzy Management Methods,
|x 2196-4130
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|a Business and IT Alignment - A fuzzy Challenge -- Part I: SLA Dependency Mapping -- Towards a Gradual and Bi-Polar Concept -- Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA) -- Part III: Towards 'Business and IT' Aligned Service Level Engineering.
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|a This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.
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|a Information technology.
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|a Business-Data processing.
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|a Management information systems.
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|a Computer science.
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|a Computer science-Mathematics.
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|a IT in Business.
|0 http://scigraph.springernature.com/things/product-market-codes/522000
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|a Management of Computing and Information Systems.
|0 http://scigraph.springernature.com/things/product-market-codes/I24067
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| 650 |
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|a Math Applications in Computer Science.
|0 http://scigraph.springernature.com/things/product-market-codes/I17044
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| 710 |
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|a SpringerLink (Online service)
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|t Springer eBooks
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| 776 |
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|i Printed edition:
|z 9783319597157
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| 776 |
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|i Printed edition:
|z 9783319597171
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| 776 |
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|i Printed edition:
|z 9783319866840
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| 830 |
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|a Fuzzy Management Methods,
|x 2196-4130
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|u https://doi.org/10.1007/978-3-319-59716-4
|z Full Text via HEAL-Link
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| 912 |
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|a ZDB-2-BUM
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| 950 |
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|a Business and Management (Springer-41169)
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