Improving Service Level Engineering An Intuitionistic Fuzzy Approach /

• Main Author: Schütze, Roland (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: Fuzzy Management Methods,
• Subjects: Information technology.; Business-Data processing.; Management information systems.; Computer science.; Computer science-Mathematics.; IT in Business.; Management of Computing and Information Systems.; Math Applications in Computer Science.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The s...

Table of Contents:

• Business and IT Alignment - A fuzzy Challenge
• Part I: SLA Dependency Mapping
• Towards a Gradual and Bi-Polar Concept
• Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA)
• Part III: Towards 'Business and IT' Aligned Service Level Engineering.