Improving Service Level Engineering An Intuitionistic Fuzzy Approach /

• Κύριος συγγραφέας: Schütze, Roland (Συγγραφέας, http://id.loc.gov/vocabulary/relators/aut)
• Συγγραφή απο Οργανισμό/Αρχή: SpringerLink (Online service)
• Μορφή: Ηλεκτρονική πηγή Ηλ. βιβλίο
• Γλώσσα: English
• Έκδοση: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Έκδοση: 1st ed. 2018.
• Σειρά: Fuzzy Management Methods,
• Θέματα: Information technology.; Business-Data processing.; Management information systems.; Computer science.; Computer science-Mathematics.; IT in Business.; Management of Computing and Information Systems.; Math Applications in Computer Science.

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The s...

Πίνακας περιεχομένων:

• Business and IT Alignment - A fuzzy Challenge
• Part I: SLA Dependency Mapping
• Towards a Gradual and Bi-Polar Concept
• Part II: Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA)
• Part III: Towards 'Business and IT' Aligned Service Level Engineering.