Advances in The Human Side of Service Engineering Proceedings of the AHFE 2017 International Conference on The Human Side of Service Engineering, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Freund, Louis E. (Editor, http://id.loc.gov/vocabulary/relators/edt), Cellary, Wojciech (Editor, http://id.loc.gov/vocabulary/relators/edt)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: Advances in Intelligent Systems and Computing, 601
• Subjects: Engineering economics.; Engineering economy.; User interfaces (Computer systems).; Service industries.; Computational intelligence.; Engineering Economics, Organization, Logistics, Marketing.; User Interfaces and Human Computer Interaction.; Services.; Computational Intelligence.

This book explores the different ways in which human-factors engineering influences organizations' and enterprises' well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitu...