Managing Organizational Crisis and Brand Trauma

• Main Author: Tafoya, Dennis W. (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2018.
• Edition: 1st ed. 2018.
• Subjects: Organization.; Planning.; Leadership.; Business Strategy/Leadership.

 This book offers a framework for dealing with a new phenomenon affecting organizations and their stakeholders: brand trauma.  Brand trauma puts an organization's credibility at risk as stakeholders, shaken by the effects of a crisis or a crisis' poor management reassess their relationship...

Table of Contents:

• 1. Organizational Health: The Capacity to Manage Events (and their Downsides) requires an Organizations Steeped in Competent and Capable Individuals
• 2. Trauma in Organizations: Triggering Organizational Trauma and the Trauma Model
• 3. Brand Trauma
• 4.  When Trauma isn't a given (When an event that should produce trauma, doesn't.)- 5. Measuring brand trauma
• 6. Introducing, Re-establishing and Maintaining Order
• 7. Trauma Never goes away; It Still has to be Managed
• 8. Conclusions
• Whether for legal or illegal reasons:  Examine results in terms of your Purpose, Performance, and Progress.