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|a Serviceology for Services
|h [electronic resource] :
|b 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings /
|c edited by Yoshinori Hara, Dimitris Karagiannis.
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|a Cham :
|b Springer International Publishing :
|b Imprint: Springer,
|c 2017.
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|a XV, 237 p. 87 illus.
|b online resource.
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|a text
|b txt
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|a computer
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|b PDF
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|a Lecture Notes in Computer Science,
|x 0302-9743 ;
|v 10371
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|a Human-centered service -- Customer satisfaction -- Service innovation and marketing -- Service design.
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|a This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.
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|a Computer science.
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|a Information technology.
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|a Business
|x Data processing.
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|a Computer communication systems.
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|a Software engineering.
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|a Information storage and retrieval.
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|a Management information systems.
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|a Computer Science.
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|a Software Engineering.
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|a Information Systems Applications (incl. Internet).
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|a Management of Computing and Information Systems.
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|a IT in Business.
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|a Computer Communication Networks.
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| 650 |
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|a Information Storage and Retrieval.
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|a Hara, Yoshinori.
|e editor.
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|a Karagiannis, Dimitris.
|e editor.
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| 710 |
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|a SpringerLink (Online service)
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|t Springer eBooks
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|i Printed edition:
|z 9783319612393
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| 830 |
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|a Lecture Notes in Computer Science,
|x 0302-9743 ;
|v 10371
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| 856 |
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|u http://dx.doi.org/10.1007/978-3-319-61240-9
|z Full Text via HEAL-Link
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|a ZDB-2-SCS
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|a ZDB-2-LNC
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|a Computer Science (Springer-11645)
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