Service Quality in Indian Hospitals Perspectives from an Emerging Market /

• Main Authors: Mohapatra, Sanjay (Author, http://id.loc.gov/vocabulary/relators/aut), Ganesh, K. (http://id.loc.gov/vocabulary/relators/aut), Punniyamoorthy, M. (http://id.loc.gov/vocabulary/relators/aut), Susmitha, Rani (http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: Advances in Theory and Practice of Emerging Markets,
• Subjects: Health care management.; Health services administration.; Globalization.; Markets.; Medical care.; Public health.; Health Care Management.; Emerging Markets/Globalization.; Health Services Research.

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally...

Table of Contents:

• Chapter 1. Introduction
• Chapter 2. Literature Review
• Chapter 3. Research Gap, Objectives and Scope
• Chapter 4. Methodology
• Chapter 5. Analysis of Demographic Indices
• Chapter 6. Developing a Causal Model using SEM
• Chapter 7. Developing A Classification Model using ANN
• Chapter 8. Developing a Classification Model using SVM
• Chapter 9. Summary and Conclusion.