Akkermans, H., & Akkermans, H. (2018). Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent (1st ed. 2018.). Springer International Publishing : Imprint: Palgrave Pivot. https://doi.org/10.1007/978-3-319-72017-3
Παραπομπή σε μορφή Chicago (17η εκδ.)Akkermans, Henk, και Henk Akkermans. Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent. 1st ed. 2018. Cham: Springer International Publishing : Imprint: Palgrave Pivot, 2018. https://doi.org/10.1007/978-3-319-72017-3.
Παραπομπή σε μορφή MLA (8th εκδ.)Akkermans, Henk, και Henk Akkermans. Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent. 1st ed. 2018. Springer International Publishing : Imprint: Palgrave Pivot, 2018. https://doi.org/10.1007/978-3-319-72017-3.
