Service Operations Dynamics Managing in an Age of Digitization, Disruption and Discontent /

• Main Author: Akkermans, Henk (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Pivot, 2018.
• Edition: 1st ed. 2018.
• Subjects: Business logistics.; Information technology.; Business-Data processing.; Supply Chain Management.; IT in Business.
• Physical Description: XIX, 153 p. 57 illus., 54 illus. in color. online resource.
• ISBN: 9783319720173
• DOI: 10.1007/978-3-319-72017-3

This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.