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02918nam a2200469 4500 |
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978-3-319-72017-3 |
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DE-He213 |
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20191028162531.0 |
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cr nn 008mamaa |
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180424s2018 gw | s |||| 0|eng d |
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|a 9783319720173
|9 978-3-319-72017-3
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|a 10.1007/978-3-319-72017-3
|2 doi
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|a 658.7
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|a Akkermans, Henk.
|e author.
|4 aut
|4 http://id.loc.gov/vocabulary/relators/aut
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|a Service Operations Dynamics
|h [electronic resource] :
|b Managing in an Age of Digitization, Disruption and Discontent /
|c by Henk Akkermans.
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| 250 |
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|a 1st ed. 2018.
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|a Cham :
|b Springer International Publishing :
|b Imprint: Palgrave Pivot,
|c 2018.
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|a XIX, 153 p. 57 illus., 54 illus. in color.
|b online resource.
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|a text
|b txt
|2 rdacontent
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|a computer
|b c
|2 rdamedia
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|a online resource
|b cr
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|a text file
|b PDF
|2 rda
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|a Introduction -- Sales and Operations Interactions: Never the Twain Shall Meet? -- Frontoffice-Backoffice Interactions: Service Quality Cascades -- Customer Interactions: How to Enrage Customers with a Great Service -- Managing Workforce Dynamics: Hiring with Moderation -- Interacting with the Innovators: Innovation Tipping Points -- Interacting with Key Suppliers: Relationship Spirals -- Interactions with Government: Regulating the Regulators -- Conclusion: No Silver Bullet.
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|a This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
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|a Business logistics.
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| 650 |
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|a Information technology.
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| 650 |
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|a Business-Data processing.
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|a Supply Chain Management.
|0 http://scigraph.springernature.com/things/product-market-codes/519030
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| 650 |
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|a IT in Business.
|0 http://scigraph.springernature.com/things/product-market-codes/522000
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| 710 |
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|a SpringerLink (Online service)
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|t Springer eBooks
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|i Printed edition:
|z 9783319720166
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| 776 |
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|i Printed edition:
|z 9783319720180
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| 776 |
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|i Printed edition:
|z 9783030101473
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|u https://doi.org/10.1007/978-3-319-72017-3
|z Full Text via HEAL-Link
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|a ZDB-2-BUM
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| 950 |
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|a Business and Management (Springer-41169)
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