Dynamic Innovation in Outsourcing Theories, Cases and Practices /

• Corporate Author: SpringerLink (Online service)
• Other Authors: Willcocks, Leslie P. (Editor, http://id.loc.gov/vocabulary/relators/edt), Oshri, Ilan (Editor, http://id.loc.gov/vocabulary/relators/edt), Kotlarsky, Julia (Editor, http://id.loc.gov/vocabulary/relators/edt)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2018.
• Edition: 1st ed. 2018.
• Series: Technology, Work and Globalization
• Subjects: Management.; Industrial management.; Innovation/Technology Management.

This book is a guide for achieving innovation through outsourcing. Unpacking the various challenges faced by client firms and suppliers, the authors take the reader through the innovation lifecycle and devise a clear plan to achieve valuable results. Offering practical frameworks and tools to ensure...

Table of Contents:

• Part I Introduction
• 1 Why Innovation and Why Now?
• Part II Managing Outsourcing: Towards Dynamic Innovation
• 2 Outsourcing Reframed: Delivering on Collaborative Innovation
• 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation
• 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors
• 5 Relational and Contractual Governance for Innovation
• 6 Innovation: Where Do Consultants Fit In?
• Part III The New Outsourcing-Cloud and Service Automation
• 7 Cloud Computing as Innovation: Cases and Practices
• 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank
• 9 Innovating in Service: The Role and Management of Automation.