Ombudsmen and ADR A Comparative Study of Informal Justice in Europe /

• Main Author: Creutzfeldt, Naomi (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Palgrave Macmillan, 2018.
• Edition: 1st ed. 2018.
• Series: Palgrave Socio-Legal Studies
• Subjects: Criminal justice, Administration of.; Criminology.; Research.; Crime-Sociological aspects.; Social justice.; Human rights.; Criminal Justice.; Research Methods in Criminology.; Crime and Society.; Social Justice, Equality and Human Rights.
• Physical Description: XV, 192 p. 3 illus. online resource.
• ISBN: 9783319788074
• DOI: 10.1007/978-3-319-78807-4

How do ordinary people experience and make sense of the informal justice system? Drawing on original data with British and German users of Ombudsmen- an important institution of informal justice, Naomi Creutzfeldt offers a nuanced comparative answer to this question. In so doing, she takes current debates on procedural justice and legal consciousness forward. This book explores consciousness around 'alternatives' to formal legality and asks how situated assumptions about law and fairness guide people's understandings of the informal justice system. Creutzfeldt shows that the everyday relationship that people have with the informal justice system is shaped by their experiences and expectations of the formal legal system and its agents. This book is an innovative theoretical and empirical statement about the future prospects for informal justice in Europe.