The Social Construction of Knowledge in Mission-Critical Environments Lessons from the Flight Deck /

• Main Author: Katerinakis, Theodoros (Author, http://id.loc.gov/vocabulary/relators/aut)
• Corporate Author: SpringerLink (Online service)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2019.
• Edition: 1st ed. 2019.
• Series: Innovation, Technology, and Knowledge Management,
• Subjects: Knowledge management.; Management.; Industrial management.; Economic policy.; Knowledge Management.; Innovation/Technology Management.; R & D/Technology Policy.

This volume analyzes real in-flight communications to explain the dynamics of knowledge construction. With the use of a grounded theory approach, real-life scenarios for in-depth interviews with aviation informants were developed and analyzed using discourse analysis. The study revealed aspects of t...

Table of Contents:

• Part 1: Background and Communication Phenomena In Aviation
• Chapter 1: Introduction
• Chapter 2: Communication and Humad Factors Phenomena In Aviation Transmit Knowledge
• Part 2: Flights, Scenarios and Knowledge Representation
• Chapter 3: The Falcon, The Helios, Two Scenarios and Framework
• Chapter 4: Eliciting Expertise, Harvesting and Representing Knowledge
• Part 3: Knowledge Operators Of Silence and Voice
• Chapter 5: Knowledgeable Sounds of Silence Or When Silence is not Golden
• Chapter 6: The Voice As Knowledge Operator Of Choice
• Chapter 7: Flights Go On, Inquires Pass Through.