Studies in Conversational UX Design

• Corporate Author: SpringerLink (Online service)
• Other Authors: Moore, Robert J. (Editor, http://id.loc.gov/vocabulary/relators/edt), Szymanski, Margaret H. (Editor, http://id.loc.gov/vocabulary/relators/edt), Arar, Raphael (Editor, http://id.loc.gov/vocabulary/relators/edt), Ren, Guang-Jie (Editor, http://id.loc.gov/vocabulary/relators/edt)
• Format: Electronic eBook
• Language: English
• Published: Cham : Springer International Publishing : Imprint: Springer, 2018.
• Edition: 1st ed. 2018.
• Series: Human-Computer Interaction Series,
• Subjects: User interfaces (Computer systems).; Artificial intelligence.; Natural language processing (Computer science).; Application software.; Computers and civilization.; User Interfaces and Human Computer Interaction.; Artificial Intelligence.; Natural Language Processing (NLP).; Information Systems Applications (incl. Internet).; Computers and Society.

As voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and o...

Table of Contents:

• Conversational UX Design: An Introduction
• Adapting to Customer Initiative: Insights from Human Service Encounters
• Safety First: Conversational agents for Health Care
• Conversational Agents for Physical World Navigation
• Helping Users Reflect on Their Own Heath-related Behaviors
• Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents
• Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice
• Conversational Style: Beyond the nuts and bolts of conversation
• A natural Conversation Framework for Conventional UX Design. .