Handbook of Service Science, Volume II
The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their...
| Συγγραφή απο Οργανισμό/Αρχή: | |
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| Άλλοι συγγραφείς: | , , , , , |
| Μορφή: | Ηλεκτρονική πηγή Ηλ. βιβλίο |
| Γλώσσα: | English |
| Έκδοση: |
Cham :
Springer International Publishing : Imprint: Springer,
2019.
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| Έκδοση: | 1st ed. 2019. |
| Σειρά: | Service Science: Research and Innovations in the Service Economy,
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| Θέματα: | |
| Διαθέσιμο Online: | Full Text via HEAL-Link |
Πίνακας περιεχομένων:
- 1 Introduction: Why Another Handbook?
- 2 Service Timing: Designing and Executing Service in a Dynamic Environment
- 3 Designing Service Systems to Enhance Perceived Decision Control
- 4 The Sequence of Service: An Affect Perspective to Service Scheduling
- 5 Customer Adoption of AI in Service Encounters
- 6 Optimal Structure of Experiential Services: Review and Extensions
- 7 A Human-centered, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective
- 8 Emerging Design Research Themes: A Research Review from Design, Service, and Management Studies
- 9 High-tech vs. High Touch Service Design in Healthcare: A Case for Considering the Emotional Biorhythm of the Patient in Technology Interventions
- 10 Customer Experience Analytics: Dynamic Customer-Centric Model
- 11 The Future of Service Systems: From Synergetics to Multi-Sided Platforms
- 12 Using Employees' Collective Intelligence for Service Innovation: Theory and Instruments
- 13 A Multilayer Framework for Service System Analysis
- 14 People and Social Interaction: Drivers of Service Innovation
- 15 Queues in Service Systems: Some Unusual Applications
- 16 Clarifying the Concept of Smart Service Systems
- 17 Exploring the Journey to Services
- 18 Digital Workers in Nested, Networked Holistic Service Systems: A New Workplace Culture from a Service Science Perspective
- 19 Visualizing and Improving Service Processes with PCN Analysis
- 20 Value-in-Context: An Exploration of the Context of Value and the Value of Context
- 21 On the Evolution of Service Ecosystems: A Study of the Emerging API Economy
- 22 Institutionalization Process of Service Innovation: Overcoming Competing Institutional Logics in Service Ecosystems
- 23 Innovation in Sociomaterial Practices. The Case of IoE in The Healthcare Ecosystem
- 24 Toward the Service Science of Education
- 25 Leveraging Big Data Platform Technologies and Analytics to Enhance Smart City Mobility Services
- 26 Population Health as a Network of Services: Integration of Health, Education, and Social Services
- 27 Incremental and Radical Service Innovation in Healthcare
- 28 Further Advancing Service Science with Service-Dominant Logic: Service Ecosystems, Institutions, and their Implications for Innovation
- 29 On the Ethical Implications of Big Data in Service Systems
- 30 Service-Dominant Logic: Inward and Outward Views
- 31 Service Economies and Complexity
- 32 A Perspective on the Field of Service Science
- 33 Embedding Humans into Service Systems Analysis: The Evolution of Mathematical Thinking about Services
- 34 The Demolition of Service Scientists' Cultural-boundaries
- 35 Capturing Value in the Service Economy
- 36 Service as Intersubjective Struggle. .
